Evans Halshaw Vauxhall Bedford in Bedford, England Open now

Reviews about Evans Halshaw Vauxhall Bedford

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  2018-03-19, by PAUL MURRAY
  Appalling service, I thought I may be the only unhappy customer until I read these reviews! My car was taken in for an MOT and service and ended up staying in for a longer period of time than expected. During this period of time there was a considerable lack of communication as to what was causing the delays, particularly as this service department do not answer their phones. Eventually I decided to call in person at the garage to find out what was happening. I did manage to find out a little more but member of staff seen showed a lack of interest in my circumstances. My situation turned from bad to worse when trying to contact the garage after they had sent a text to say car was ready for collection. I rang up early morning to arrange payment and return of car to home address but the service department did not answer the phone and the call was diverted to another office who said they would pass a message on to give me a call. Rang again early afternoon as no return call received. Once again service department not answering so went through message taking procedure. Rang again later afternoon as no return call received and to no great surprise service department did not answer and passed to message service. I must add that each call involves a lot of time placed on hold. On this third call I explained how unacceptable all this was and the person tried to put me through to the garage but by mistake connected me to the Ford franchise in Bedford. To be fair they tried to contact Vauxhall for me but nobody picked up the call and they returned me to message service! I spoke to someone called Liz who went to the trouble of sending an email to the garage and shortly afterwards I received a telephone call. To add insult to considerable injury I needed to contact the garage again the day after the car was returned to clarify something on the bill. This took three phone calls and about 35 minutes of holding on time before I could speak to someone in the service department to answer what turned out to be a straightforward query. This garage has serious communication problems and a general lack of courtesy from many of it`s members of staff and I would seriously consider advising prospective customers to choose a different option.